Responsible for overall IT Infrastructure and local business applications in the country.
Lead a Team of IT Specialists responsible for support and management of IT infrastructure operations.
Manage local business stakeholders, communicate and report of IT progress and projects/initiatives.
Manage / coordinate global / country projects including development of project plans and implementation schedules. Track and manage project budgets, provide status updates, and keep stakeholder informed of key risks and issues.
Work closely with business to analyze business requirements and provide IT solutions that can meet business requirements and objectives.
Manage and liaise with internal and external vendors and suppliers of IT equipment and telecommunication services and coordinate acquisition of the same.
Effective management of day-to-day IT operations by ensuring IT requests and incidents are attended and resolved within the defined service level agreements.
Manage with backend support, IT related equipment, network connections (MPLS, Internet Line, SIP Truck etc.), and back-office applications. Ensure they function properly at all times.
Provide support and administration of global, regional and local IT systems including local business application.
Provide support to users on technical issues through Incidence Management Software
Provide administrative function on user accounts, mobile email and IP phones
Ensures the agreed level and standard of quality in the performance of all IT related systems.
Ensures compliance with corporate/regional practices, policies, procedures and local legal requirements.
Responsible for periodical tasks like management reporting, budgeting, business planning, cost control, resource & priority management
Facilitates meetings, team presentations and status updates for senior management. Conducts postimplementation assessment of projects to ensure business requirements have been met across department and/or functional areas.
Maintain inventory of all computer equipment and application and ensure the correct licensing of all products
Assess user training needs and execute and conduct relevant trainings
Assist in maintenance of other electrical equipment such as air conditioners, power UPS etc. for computer rooms
Perform other IT related duties as required by Technical or Functional line manager
Any other job-related tasks as assigned by the superior.
