IT Infrastructure Support Engineer Singapore | No Work Pass Sponsorship

IT Infrastructure & Deskside Support EngineerRole Overview

We are looking for an IT Infrastructure & Deskside Support Engineer to provide onsite IT support within a corporate environment.

The role will focus primarily on desktop, end-user and general IT infrastructure support, including laptops, desktops, Microsoft applications, user accounts, basic network connectivity and day-to-day infrastructure issues.

You do not need to be a specialist in every technology listed below. We are looking for someone with solid hands-on IT support experience who is comfortable working independently onsite and coordinating with regional or remote technical teams when required.

Key ResponsibilitiesDeskside & End-User Support

• Provide onsite support for laptops, desktops, printers, peripherals and other end-user devices.
• Troubleshoot Windows operating systems, Microsoft applications and common user issues.
• Support user onboarding and offboarding activities.
• Configure laptops, desktops, user profiles and standard corporate applications.
• Assist with password, account, access and authentication issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive and Office.
• Diagnose hardware and software faults and coordinate repair or replacement where necessary.
• Escalate complex issues to regional or specialist technical teams when required.

General IT Infrastructure Support

• Provide basic support for Active Directory, DNS, DHCP and Group Policy.
• Assist with Microsoft 365, Entra ID and endpoint management environments.
• Perform basic infrastructure health checks, monitoring, patching and backup verification.
• Assist with basic LAN, Wi-Fi, VPN and general connectivity troubleshooting.
• Support simple switch-port, cabling and network connectivity issues where required.
• Coordinate with regional or HQ IT teams for infrastructure incidents, changes and maintenance activities.
• Maintain basic IT documentation, asset records and support procedures.

Requirements

• Practical experience in desktop, deskside or IT support.
• Good troubleshooting and problem-solving skills.
• Familiarity with Windows desktop environments and Microsoft 365.
• Basic understanding of Active Directory, DNS, DHCP and general network connectivity.
• Comfortable supporting laptops, desktops, peripherals and common corporate applications.
• Able to communicate effectively with end users and remote technical teams.
• Customer-service oriented and able to explain technical issues clearly.
• Able to work independently in an onsite support environment.

Advantageous Experience

Experience with any of the following would be useful, but is not mandatory:

• Microsoft 365
• Entra ID
• Intune
• Windows Server
• Active Directory
• Cisco Meraki
• Cisco switching
• Fortinet
• Veeam
• Tanium
• Netskope or other SASE solutions
• Azure or AWS
• Infrastructure monitoring tools

Candidate Profile

We are looking for someone who is strong in day-to-day IT and end-user support, with enough general infrastructure knowledge to troubleshoot common workplace IT issues.

This is not a specialised networking role. Advanced routing, switching, firewall or network engineering expertise is not required.

Candidates with broader exposure to systems, infrastructure or networking will be an advantage, but the main priority is someone who can provide reliable onsite IT support and resolve user issues effectively.

Work Eligibility

This is an onsite position in Singapore.

Applicants must currently have the right to work in Singapore.

Employer-sponsored work pass is not available for this position.