Job summary:
We are seeking an experienced IT Infrastructure Operations Specialist to oversee the daily management of infrastructure operations, service delivery, and team performance. This role is critical in ensuring the stability, security, and efficiency of our IT infrastructure while aligning with the company's digital transformation strategy and compliance frameworks.
Key Responsibilities:
Infrastructure Operations & Service Management & project management:
- Provide Level 2 on-site technical support and infrastructure project management
- Monitor and improve IT operations management processes
- Align infrastructure operations with digital transformation goals
- Lead and coordinate with Headquarters for troubleshooting efforts for complex technical problems
Compliance, Safety, and Information Security:
- Promote resource conservation and ensure the health and safety of personnel under your supervision.
- Enforce safety regulations, compliance procedures, and correct usage of personal protective equipment.
- Strictly adhere to confidentiality agreements and company-wide information security policies to safeguard corporate information assets.
Process Development & Operational Excellence:
- Design, implement, and optimize workflows and operational standards.
- Formulate, promote, monitor, and improve IT operations management processes.
- Provide guidance in problem analysis and resolution, supporting staff with issue troubleshooting.
Communication & Relationship Management:
- Manage internal and external communication channels, ensuring responsive service delivery.
- Handle employee relations, conflict resolution, and negotiations effectively.
Strategic Alignment & Digitalization Transformation:
- Participate in discussions on digital strategy and follow through on strategic digital initiatives.
- Align infrastructure operations with business and digital transformation goals.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proficient in core business processes of IT projects and operations, including budgeting and vendor management.
- Familiar with IT management frameworks such as ITIL, ISO20000, and ISO27000.
- Solid understanding of infrastructure operations and demand analysis.
- Hands-on infrastructure experience.
- Experience in workflow and process optimization related to IT operations.
- Strong interpersonal skills in communication, negotiation, and conflict resolution.
- Knowledge of infrastructure project implementation and management.
- Experience in multinational companies.
- It is an advantage to posses3 years of experience in team management.
