IT Infrastructure Lead (Infrastructure & Operations)

Primary Responsibilities (75%) Solutioning, Design, and Collaboration

• Support infrastructure solutioning for new property developments and hotel openings, aligned with standards defined by Infrastructure Managers.
• Assist in preparing technical proposals and presenting solution options to business stakeholders.
• Contribute to the development and refinement of infrastructure solution standards and documentation.
• Provide input on infrastructure product selection and architecture, ensuring compatibility with enterprise platforms.
• Support integration between infrastructure systems and business applications to enable seamless operations.
• Serve as a technical resource for hospitality infrastructure systems such as HSIA, PABX, IPTV, Door Lock, and CCTV.
• Collaborate with project managers, application owners, and third-party vendors to ensure infrastructure components meet project requirements.

Operational Responsibilities (25%) Support, Governance, and Security

• Assist in administering infrastructure systems including compute, backup, identity management, email services, and security operations.
• Support resolution of escalated infrastructure issues in collaboration with Infrastructure Managers and Service Desk teams.
• Participate in system health and performance reviews, and contribute to operational efficiency improvements.
• Engage with Technology Risk and Infrastructure teams to implement applicable security controls and support governance efforts.
• Ensure outsourced partners adhere to contractual obligations for infrastructure support and maintenance.
• Contribute to procurement activities including quotation review, recommendation, and service acceptance.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field.
• Professional certifications preferred: CCNA, MTA (IT Infrastructure), CompTIA Network+/Security+, ITIL Foundation, Microsoft Azure Architect Technologies, CCSP, GSEC.
• Minimum 5 years of experience in infrastructure design and implementation.
• Solid technical knowledge across infrastructure domains: networking, servers, security, storage, cloud computing, and monitoring.
• Familiarity with hospitality and real estate technologies: Wired/Wireless Networks, Telephony, IPTV, Door Lock, CCTV, IoT, and Enterprise Mobility.
• Experience with Microsoft Azure and security controls such as SIEM, vulnerability assessment, firewall policy review, and privileged access management.
• Strong analytical and documentation skills.
• Organized, detail-oriented, and proactive in execution.
• Effective communication skills, with ability to engage both technical and non-technical stakeholders.