IT Infrastructure Executive

About the role

We're looking for a proactive IT InfrastructureExecutive to join our team. In this role, you will be the go-to person for all IT-related issues - ensuring smooth daily operations across both office and client premises. You will provide timely technical assistance, maintain system reliability and contribute to ongoing IT improvements within the organization.

What You Will Be Doing

• Provide first-line technical support to employees by troubleshooting and resolving server related issue(s) to minimize downtime
  
• Maintain accurate documentation of incidents, resolutions, and technical knowledge base articles
  
• Install, configure and maintain IT hardware, software and applications
  
• Track and update IT equipment and software inventory to ensure accurate asset management
  
• Participate in IT improvement projects, system upgrades and other technology initiatives
  
• Handle virtualized environment
  
• Perform other related duties as assigned to support operational efficiency
  

We're Looking For Someone Who's

• Minimum 2 years of experience in IT Helpdesk or Technical Support

• Strong knowledge of Microsoft Windows OS, VMware, Microsoft Office, Backup Solution and SaaS applications

• Skilled in troubleshooting, system configuration and IT asset management

• Highly organized, independent and capable of managing multiple tasks in a fast-paced environment

• Excellent communication, coordination and problem-solving skills

• Service-oriented and collaborative team player

• Diploma in Information Technology or equivalent