Job Summary
We are looking for an IT Infrastructure Engineer to support and maintain iALM systems, provide technical support, and develop and implementDevSecOps workflows. The role will also involve user account management, updating user guides, assisting in migration to new tools, and supporting continuous process enhancements.
Responsibilities
- Provide technical support forDevSecOps and iALM systems in both production and non-production environments.
- Monitor system performance, troubleshoot incidents, and resolve issues in line with SLAs.
- DevelopDevSecOps workflows based on ALM processes and ensure integration with other systems.
- Manage user accounts, coordinate with iALM support teams, and support document publishing and template creation.
- Conduct user training on new workflows, features, and best practices.
- Assist in migrating from iALM to recommended tools and suggest process improvements for better system performance.
- Update user guides to reflect new application features and usage instructions.
- Report weekly on issue status and system resource usage.
Requirements
- Bachelors Degree in Information Technology or Engineering.
- Should have experience with scripting and tools like GitLab, Jira, Confluence, and otherDevSecOps platforms.
- Must understand SDLC and QA processes.
- 2 years of experience with DevSecOpsor ALM tools (e.g., Microfocus/OpenText) is an advantage.
- Strong analytical, problem-solving, and communication skills are essential.
- Should be able to work independently, under tight deadlines, and in a team-focused environment.
