Ability to support end-user computing devices (PCs and mobile devices), office equipment (printers, AV equipment), and peripherals.
Knowledgeable and experienced in supporting Microsoft Windows and Microsoft Office Suite.
Experience working in an ITIL-driven environment, with a strong understanding of ITIL principles and processes, including incident, change, and configuration management, as well as adherence to best practices and policies.
Experience working in a team-oriented, collaborative, and large-scale multinational environment is preferred.
Strong analytical and problem-solving skills with keen attention to detail.
Strong customer service orientation.
Excellent verbal and written communication skills in the local language and English.
Self-directed work style with the ability to prioritize tasks and communicate politely, clearly, and effectively with internal customers on technical matters.
Good understanding of network and infrastructure technologies, including servers, storage, switches, routers, and patching, with the ability to provide support under the guidance of professional engineers or specialists.
Ability to supervise a small team of junior engineers and act as a point of escalation for difficult or complex issues.
Ability to identify systemic issues, continuous improvement opportunities, and potential risks, and escalate them to management when necessary.
Ability to support end-user services and infrastructure-related project work.
ExpectedQualifications & Work Experience
Diploma or equivalent professional qualification in Information Technology or a related field.
Minimum of 5 years of relevant working experience.
Candidates must be comfortable depositing their mobile phones in designated lockers during working hours. A landline phone will be provided at the workstation.
