Work as part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLAs)
To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices
Provide technical leadership to team members and provide technical consultancy to customers on matters related to system performance, integration and configuration.
Assist project Service Delivery Manager on managing the day-to-day Operations management.
Analyze system performance and makes recommendations for optimization
Ensure that the production environment is highly available per the needs of the business and
established Service Level Agreements.
Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple teams for
successful resolution of issues and incidents
Review Incident Report
Participate in the upgrade/patching planning and execution of the Middleware software
Ensure adherence to applicable Change and Release Management processes.
Develop technical documentation and procedure on monitoring, performance.
Regular projects reporting update to SDM & any other duties as and when assigned
Lead problem determination on system errors or malfunctions, and works with the application
team/supplier to identify, diagnose and rectify the problem.
Performs capacity study to analyze current resource utilization and estimates future requirements.
Monitoring system to ensure high availability and optimal performance
Update documentation of work
Requirements
Windows system administration background is required
Strong VMWare experience with good knowledge on HCI (Hyper Converged Infrastructure), SDDC, ESX, VCenter and Hyper-V
Familiarity with VMWare automation (VRA,VRO)
Hands-on knowledge in Shell, Perl, Python or PowerShell
Familiarity with automated security patch and vulnerabilities management.
Experience planning and setting up project environments across development, QA and production
Experience in software-defined infrastructure software stack
Experience in VActive Directory, Domain Controller, DNS, DHCP, DFS, Proxy and Firewall servers
VCP certification is a definite plus
AWS Certified
Familiarity with the Government Data Centre (GDC) on boarding process
Familiarity with the prevailing Singapore Government standards and policies on infrastructure design and governance
Qualified in ITIL or similar qualification in Service Management is preferred
