IT Helpdesk Support, L1 (1 yr contract, East)

• 12 months contract, subject to renewal

• Location: East (Changi Business Park & Tampines) or Roaming

• Salary: up to $3200 with completion bonus, transport allowance, mobile allowance, standby allowance

• 5 days work week with 1 Saturday (OT pay)
  
  Key Responsibilities:

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.

• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.

• Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation:

• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.

• Install and configure operating systems, software applications, and updates.

• Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.

• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.

• Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

• Maintain accurate records of hardware inventory, software licenses, and configurations.

• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.

• Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

• Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.

• Provide training and guidance to end-users on basic IT operations, software usage, and best practices.

• Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Qualifications/Requirements:

• Nitec / Diploma Information Technology, or related field (or equivalent work experience)

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

• Minimum 2 to 3 years of relevant working experience.

• Good Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).

• Good Knowledge of hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.

• Good understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel:

http://www.peopleprofilers.com

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376