Responsibilities:
Software Technical Services
- System software maintenance: Routine maintenance, installation, upgrades of Windows operating systems using guides and configuration services,and system image creation and maintenance
- Application Software Services:OFFICE series software IE series software and other business software systems installation, maintenance, and upgrades
- User Guidance Services:Resolve client issues with commonly used software operation, hardware problems encountered, and provide basic training
- Virus Protection Maintenance:Installation of antivirus software, updates for antivirus databases, and removal of viruses from client terminals
Hardware Maintenance Content
- Hardware installation, debugging, network configuration, peripheral installation, and driver installation
- Detection, localization, and troubleshooting of hardware faults
- Providing hardware repair and delivery services
- Ensuring stable operation of hardware (hard drives, motherboards, memory, etc.) through routine maintenance to extend hardware lifespan
- Providing irregular guidance and training on hardware usage, software operation, and internet use based on customer needs and actual conditions to enhance customers computer skills and efficiency
- Assisting in the numbering and registration of existing equipment, and compiling statistics on maintenance rates and costs
Network Issues
- Terminal network connections
- Terminal network troubleshooting
- Network connections and troubleshooting from switches to terminals
- Support of Office Network, Shared Drive, Wireless, and VPN connectivity
Helpdesk Service Content
- Handle tickets assigned by the Call Center and complete them on time
- Address other Helpdesk tasks as per the client's work arrangements
Requirements:
- Possess a college diploma or bachelor's degree in computer science or a related field, minimum 2 years of relevant work experience.
- Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.)
- Familiar with general network hardware and capable of performing basic troubleshooting and configuration tasks
- Ability to support Office Network, Shared Drive, Wireless, and VPN connectivity
- Familiar with the configuration of various application software
- Have good communication skills and the ability to plan and organize work.
