Contract Role
Banking/ Fintech exp is must
Trade Floor support/ Front office support is good to have
Responsibilities
- Investigate and diagnose second-line IT incidents to deliver timely resolutions aligned with help desk procedures and service level agreements.
- Markets (Trading) support with their unique workstations setup and requirements
- Resolve and close incidents and service requests while maintaining accurate and up-to-date ticket documentation
- Escalate unresolved incidents within agreed timescales to appropriate IT support groups or third-party providers
- Communicate incident progress clearly and proactively with clients to manage expectations and ensure satisfaction
- Troubleshoot and resolve PC and VIP user technical issues to minimize downtime and support productivity
- Coordinate hardware repair activities with vendors to ensure timely restoration of equipment functionality
- Stage and configure PCs and laptops to meet organizational standards and user requirements
- Perform Install, Move, Add, and Change (IMAC) tasks to support dynamic IT infrastructure needs
- Administer corporate mobile phone requests, including SIM card management, to support mobile workforce needs
- Provide specialized support for trading markets workstations, ensuring unique setups and requirements are met
- Support night desk staff by providing IT assistance outside standard office hours to maintain continuous operations
- Prepare and set up video conferences upon request to facilitate effective remote communication
- Assist with IT coverage during special events to ensure uninterrupted technology support
- Create and maintain technical support documentation to enhance knowledge sharing and process consistency
- Demonstrate ethical and compliant behavior by adhering to standards of honesty, integrity, due care, and regulatory requirements within the area of responsibility
Required competencies and certifications
- Possess an ITE or Diploma in Computing, Electrical, Electronic Engineering, or a related field of study
Preferred competencies and qualifications
- 2 to 4 years of experience providing onsite IT support with desktop and network equipment in a professional IT environment
- Proficient in Microsoft Office applications including Word, Excel, PowerPoint, SharePoint, and Outlook
- Ability to write clear and effective technical support documentation
- Ability to analyze, interpret, and apply regulatory material and internal controls to support compliance
- Willingness to be on standby and respond to ad-hoc IT support requests during off days or non-office hours
- Excellent customer interface skills with a proactive, independent, and self-motivated approach to work under pressure
- Good interpersonal communication skills to collaborate effectively with diverse stakeholders
