IT Helpdesk Executive

Job Description

• Respond promptly to customer enquiries via email, phone, or ticketing system.
• Provide first-level technical or product support to users, escalating issues when necessary.
• Log and track all customer interactions in the helpdesk/ticketing system.
• Follow up to ensure customer issues are resolved satisfactorily and within service-level timelines.
• Coordinate with internal teams to resolve more complex cases.
• Assist in maintaining support documentation and FAQs for common issues.
• Support onboarding or setup processes for new customers, if required.
• Assist in preparing reports, content upload and system setup as required.

Job Requirements

• Diploma in IT, or related field.
• 1-2 years of experience in a customer service or helpdesk environment preferred.
• Strong communication and interpersonal skills.
• Good problem-solving and follow-up skills.
• Proficient in Microsoft Office and familiar with helpdesk/ticketing systems.
• Able to work independently and handle multiple tasks under pressure.
• Customer-oriented with a positive attitude and attention to detail.
• Work Schedule: 5.5 Days per Week (alternate Saturday)