Job Summary
We are seeking a proactive IT Helpdesk Engineer to providefirst and second-level technical support to internal users across the regions.The successful candidate will be responsible for diagnosing and resolvinghardware, software, network, and cloud-related issues.
The role requires strong troubleshooting skills, excellent communication, and the ability to support a regional user base across multiple countries and time zones. Experience in Microsoft technologies, cloud services, endpoint management, and IT service management is highly desirable.
IT Helpdesk & Technical Support
- Provide Level 1 and Level 2 technical support via phone, email, remote access etc.
- Troubleshoot and resolve desktop, laptop, mobile device, printer, and peripheral issues.
- Support Microsoft Windows, Apple operating systems and Microsoft, Acrobat applications etc.
- Manage and maintain company Email
- Coordinate with local vendors and regional IT teams for onsite support where required.
- Participate in system maintenance, patching, and software updates.
Endpoint & Device Management
- Install, configure, and maintain desktops, laptops, mobile devices, and printers.
- Deploy operating system images and software packages.
- Manage hardware inventory and IT asset records.
- Perform workstation setup for new employees and office relocations.
Network & Security Support
- Perform basic troubleshooting of LAN, WAN, Wi-Fi, VPN, and internet connectivity issues.
- Assist with firewall, antivirus, and endpoint security solutions.
- Ensure compliance with IT security policies and procedures.
- Report security incidents and vulnerabilities promptly.
