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Skills & Responsibilities:
Resident Technicians: 4+ years of experience; expertise in AV systems, hardware support, and network troubleshooting.
Dispatch Technicians: 2+ years of experience; capable of troubleshooting diverse technical issues across locations.
We have to work during local business hours of that specific location. Expertise on local language with English written and communication expertise
Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
Strong communication skills, with a customer-focused approach to resolving issues.
Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.
Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
Manage and troubleshoot Microsoft devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.
Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.
Certifications: CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent.
Quantum Support Services
Key Responsibilities:
Provide onsite support at Client Quantum research hubs (5 global locations).
Offer support 4 hours per week during local business hours at each site.
Manage peripheral stock (mice, keyboards, monitors) for the research hubs.
Ensure availability of peripheral stock through business administrators.
Skills Required:
Strong understanding of quantum computing and research environments.
Proficient in hardware and peripheral management.
Ability to coordinate and troubleshoot within a research setting.
Quantum Support: Monday to Friday, 9 AM to 5 PM (local time) at research hubs.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 240,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 243,000 dedicated employees serving clients across six continents.
Together, we discover ideas and connect the dots to build a better and a bold new future.
Job ID: 132612525
