About the Company
We are an established Singapore-based manufacturing company with integrated production and office operations. Technology plays a critical role in supporting our plant systems, ERP platform, production reporting, and daily business functions.
We are seeking a proactive and hands-on IT Executive to support end-users and maintain stable IT operations across both office and plant environments.
Role Overview
This role provides Level 1-2 IT support covering desktop systems, basic network infrastructure, and operational IT systems within a manufacturing plant setting. The successful candidate must be comfortable troubleshooting issues on the production floor as well as in office environments.
Key Responsibilities
End-User & Desktop Support
- Provide first and second-level support for desktops, laptops, printers, and mobile devices
- Troubleshoot Windows OS, Microsoft 365, email, VPN, and shared drive issues
- Support barcode printers, label printers, and production PCs
- Manage user accounts, access rights, and password resets (Active Directory)
- Provide both onsite and remote support to plant and office users
Network & Infrastructure Support
- Assist in maintaining LAN, Wi-Fi, and basic firewall configurations
- Troubleshoot network connectivity issues affecting production systems
- Perform routine server health checks and coordinate with external IT vendors
- Support backup monitoring and endpoint security solutions
- Escalate major infrastructure issues appropriately
Manufacturing Systems Support
- Provide basic support for ERP and production reporting systems
- Support time attendance systems and shopfloor terminals
- Assist in IT setup for new production equipment
- Ensure minimal downtime impacting operations
IT Administration & Governance
- Maintain IT asset inventory and documentation
- Support hardware procurement and lifecycle management
- Ensure compliance with IT security policies
- Liaise with external IT service providers and system vendors
Requirements
- Diploma or Degree in Information Technology, Computer Science, or related discipline
- 2-5 years of experience in IT support or desktop support
- Windows 10/11
- Microsoft 365
- Active Directory
- Basic networking (TCP/IP, DNS, DHCP)
- Comfortable working in a manufacturing or industrial environment
- Hands-on, practical problem-solver with good communication skills
- Able to work independently with minimal supervision
Good to Have
- Experience supporting ERP systems (e.g. Microsoft Dynamics 365 - Business Central, or similar)
- Familiarity with firewalls (e.g., FortiGate), switches and access points
- Exposure to cctv surveillance, door access, or factory automation networks
- Basic cybersecurity awareness
