. Well Established Industrial Automation Company (MNC)
. Company located at Woodlands
. Monday - Friday: 8:30am - 5:30pm
. Variable Bonus + Excellent Welfare &Benefits
Job Scope
- Respond to user queries, troubleshooting issues, and resolve hardware/software/network problems.
- Software Installation & Configuration: Install, update, and configure applications to support business needs.
- Maintain and troubleshoot computers, laptops, printers, scanners, and peripherals.
- Network Support: Monitor and resolve connectivity issues, LAN/WAN performance, and internet outages.
- User Account Management: Create, update, and manage user accounts, including password resets and access permissions.
- Implement IT security measures, manage antivirus software, and conduct security audits.
- Ensure data integrity, manage backup procedures, and assist in recovery of lost/corrupted data.
- Assist with setup, configuration, and troubleshooting of mobile devices.
- Provide assistance to remote/offshore employees via remote access tools or phone support.
- Maintain inventory of hardware/software assets, track licenses, and manage lifecycle.
- Create and update IT procedures, troubleshooting guides, and system configurations.
- Conduct sessions and create resources on IT best practices and security awareness.
- Liaise with vendors for hardware/software services, support contracts, and warranty claims.
- Business Application Support & Development: Create and manage company portals for internal use.
- Configure and customize Zoho applications (CRM, Desk, Projects, Creator, People) to meet business requirements.
Requirement
- Diploma / Degree in Information Technology / Computer Science or related disciplines
- 2 - 4 years of relevant working experience with help desk systems and remote support tools
Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:
- Work experiences and job responsibilities
- Current and Expected salary
- Reason for leaving
- Date of availability
- Education background
We regret that only shortlisted candidates will be contacted.
KHOOSOT MEI (R21102604)
EA Recruitment Pte Ltd
EA License No: 21C0492
