This role is ideal for someone who enjoys being close to the systems, solving real-time technical problems, and ensuring the stability of mission-critical infrastructure.
Responsibilities:
- Assist and support service request, issues tracking and documentation .
- Assist in customer communication .
- Maintain all service documentation and records .
- Coordinate internal teams to fulfil customer service requests .
- Assist preventive maintenance (routine checks), firmware update and related maintenance activities as per contract frequency .
- Update and track internal inventory and update documentation
Requirements:
- Diploma or Degree in Engineering, IT, Network Engineerinig, or related field .
- Minimum 2-3 years of experience in technical support and service operations
- Familiarity with ITIL processes (Incident, Problem, Change Management)
- Ability to track multiple service requests and issues, ensure timelines are met .
- Experience in troubleshooting system or network-related incidents .
- Ability to work in a high-pressure, 24/7 operational environment
Interested candidate can click the Apply button or kindly email your resume in a detailed Word or PDF format to [Confidential Information]
We regret that only shortlisted candidates will be notified.
Right Search Pte. Ltd.
EA Licence Number: 22C1170
Tel: 69784640
EA Registration Number: R22104686
EA Personnel: Alvin Koh
