Be in charge of entire IT infrastructure for our client companies.
Manage helpdesk operations by handling incoming and outgoing support calls to resolve customer incidents promptly and ensure closure.
Installation, configuration, operation and troubleshooting of customer IT equipments and/or software
Provide on-site technical support for issues that cannot be resolved remotely, ensuring timely resolution and minimal downtime.
Design IT Infrastructure projects for implementation and support
Support and implement IT projects by coordinating resources and applying advanced networking and cybersecurity knowledge.
Enforce corporate IT standards, policies, and procedures to maintain governance over infrastructure architecture, security, and system administration.
Perform periodic server health checks and security reviews to identify and mitigate risks proactively
Execute network, server, and firmware upgrades and patching following technical whitepapers or implementation guides to enhance system reliability
Monitor network and system health, conduct security reviews, and manage system backup and restore processes to ensure data integrity and availability
Liaise with third-party software and hardware vendors for technical support and escalation to resolve complex issues efficiently
Design, install, manage, monitor, and maintain corporate LAN, WAN, WiFi, and related equipment to support business connectivity needs
Apply subject matter expertise to resolve operational issues within established guidelines and recommend effective alternatives
Conduct IT training sessions for users to enhance their technical proficiency and promote best practices
Recommend and implement improvements to IT services and support processes to increase efficiency and user satisfaction
Manage Service Desk System by handling incidents, requests, and providing end-user support to maintain service quality
Perform installation, configuration, upgrading, and removal of office automation software, PC and laptop setup, and asset disposal to maintain IT asset lifecycle
Oversee IT procurement, vendor relationships, and asset management to optimize resource utilization
Execute other ad-hoc duties as assigned to support organizational IT objectives
TECHNICAL SKILLS
Degree / Diploma in Information Technology / Engineering with at least 3 years experience in IT infrastructure and Cyber Security
Microsoft Certified Solutions Expert (MCSE) certified
Cisco Certified Network Associate (CCNA)
Enterprise Networking knowledge and experience in Firewall setup and maintenance.
Experience in Microsoft 365 and Google Workspace implementation and maintenance
Knowledge in using Microsoft Office (Outlook, Word, Excel, PowerPoint)
Experience in installation, administration, troubleshoot and configuration of various Windows workstation OS (such as Windows 11 and Windows Server OS)
Hands on experience in printer, scanner, firewalls, routers, L2/L3 switches, enterprise wireless, NAS etc troubleshooting and setup.
Hands on experience with remote access tools Anydesk, Teamviewer etc.
Perform on site service if issues can't be resolved remotely
Able to work independently with professionalism
MINDSET
Customer focus - Focus on solving customer IT issues with professionalism.
Teamwork - Work closely with Sales and Technical team to fulfil customer's requirement and issues
Challenger Spirit - Always explore new ways to resolve issue and enhance productivity
Constant upgrading - Always upgrade new technology skill sets and soft skills to service customer of highest standard
Fast learner with good time management and organizational skills to deliver critical timeline
