Provide first/second level contact and problem resolution for customer issues.
Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation andtroubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
Installation and configuration - Desktop / laptop/ Printer/ Server/ Networks etc.
Excellent skills in user ITinfrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
Strong technical skills inMicrosoft Windows desktop operating systems and business productivityapplications i.e. Office
Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Windows 11 and Microsoft Office 2010, Microsoft Office 365 and any another authorized desktop application.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting, and problem-solving skills.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers
Provide Hands and eyes support to visually verify the state of a device and to perform tasks at the direction of a remote support subject matter expert to rectify an Incident.
Taking ownership of issues through to resolution on all appropriate requests as per the SLAs
Performing asset inventory activities as needed.
Excellent communication relationship-building and internal customer service skills.
