Responsibilities :
- Deliver L2/L3 support for Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Intune.
- Act as the M365 Subject Matter Expert (SME) to guide internal teams and support users.
- Troubleshoot and resolve server and network-related issues affecting M365 services.
- Handle escalations effectively, ensuring timely resolution and detailed root cause analysis.
- Collaborate with vendors and cross-functional teams to ensure system stability and security.
- Provide knowledge-sharing, technical guidance, and best practices to colleagues.
Requirements :
- Proven experience in supporting and administering Microsoft 365 services.
- Strong understanding of network protocols, DNS, routing, and firewalls.
- Hands-on expertise in Windows Server administration and troubleshooting.
- Demonstrated ability to resolve L2/L3 escalations and critical incidents.
- Excellent communication and problem-solving skills with the ability to work independently.
Please send your detailed resume in MS Word format to [Confidential Information] with
- Education Level
- Working experiences
- Each employment background
- Reason for leaving each employment
- Last drawn salary
- Expected salary
- Date of availability
