IT Engineer ITE020425QJT

IT Engineer ITE020425QJT

Responsibilities:

. provide advanced troubleshooting and technical support for desktops, laptops, mobile

devices, printers, and other IT equipment.

. diagnose and resolve complex technical issues related to operating systems, software

applications, network connectivity, and hardware components.

. perform root cause analysis for recurring issues and implement permanent solutions to

prevent future occurrences.

. collaborate with other IT teams to escalate and resolve issues that require specialized

expertise.

. maintain accurate records of all service desk activities, including incident reports,

service requests, and knowledge base articles.

. effective participation in IT projects and initiatives aimed at improving Service

Improvement as well as process improvements.

. IT equipment asset management and tracking

. provisioning of computer equipment (laptop, desktop, monitors, etc)

Skills / Experience

. 3+ year of experience in IT Support or related areas

. 3+ year of experience in operating system or software application troubleshooting (e.g.,

root cause analysis, debugging)

. Proficiency in troubleshooting expertise in Windows OS, 10/11, Basic Networking, Active

Directory, and remote support tools

. Strong customer service orientation and a commitment to delivering high-quality

support to end-users

. Good verbal and written communication skills with the ability to convey technical

concepts to non-technical users

. Proven ability to prioritize and manage multiple tasks in a fast-paced environment

. Ability to work independently with minimal supervision and as part of a collaborative

team

Nationality: Singaporean/ SPR

Work place: Serangoon North

Work hours: Normal office working hrs , five days a week.

Type: Fresh or experienced candidate

Openings : 1

Salary range: S$ 4800-6000

AWS: Eligible

Variable Bonus: Not eligible

Allowances: No

Benefits: Medical Benefits for employee and family