The IT Director will lead the Information Technology function across all markets and brands for the Group. This role is accountable for delivering a secure, scalable, data-driven, and AI-enabled technology ecosystem supporting business growth, digital transformation, retail operations, and enterprise modernization.
Job Responsibilities:
IT Strategy & Leadership
- Develop and execute the Group's IT strategy, aligned with business growth, omnichannel retail expansion, and digital innovation objectives
- Define the IT operating model, organizational structure, and skills roadmap across all technology domains
- Provide leadership to multi-disciplinary teams with a focus on capability building, succession planning, and cross-functional collaboration
- Drive change management, digital adoption, and user experience improvements across all business units
Enterprise Architecture & Systems Integration
- Lead the Group's SAP S/4HANA migration and ensure successful integration with POS, CRM, ECommerce, warehouse, and supply chain systems
- Oversee enterprise architecture design, ensuring system interoperability, efficiency, and scalability
- Govern the end-to-end lifecycle of IT applications, including POS, MPOS, SAP, Salesforce Commerce Cloud, CRM, and marketplace integrations
- Drive workflow automation within SAP and ensure business processes are optimized across markets
Data & AI Governance
- Establish Group data governance, quality, and security standards, ensuring consistent, accurate, and reliable data for decision-making
- Standardize dashboards across platforms, markets, dashboards, and reports
- Lead Data Science, Data Engineering, BI, and Analytics teams to deliver:
o Advanced analytics (demand forecasting, distribution optimization, ROS tracking)
o Customer personalization models
o Business performance insights
- Oversee AI governance, including responsible use of GenAI, prompt engineering guidelines, security protocols, and adoption of tools like Microsoft Copilot
Digital Platforms
- Lead the development of the Group's ECommerce mobile apps, websites, and omnichannel initiatives
- Ensure stable, high-performance ECommerce operations with strong reliability, monitoring, and incident recovery processes
- Oversee CRM enhancements, customer data platforms (CDP), and customer communication channels (e.g., Facebook Messenger, WhatsApp, IG Messaging)
- Partner with Digital/Marketing teams to deliver personalization, loyalty engagement, and targeted marketing capabilities
Infrastructure & Compliance
- Ensure high uptime across all mission-critical systems (POS, SAP, ECommerce)
- Strengthen cybersecurity posture by embedding secure-by-design principles into development and infrastructure processes
- Maintain key compliance certifications (e.g., Cyber Trust Mark or equivalent) and ensure zero major security breaches
- Lead network, systems, and application resiliency programs, including disaster recovery and business continuity planning
- Improve IT helpdesk productivity through AI-based support tools
Software Development & Engineering
- Lead in-house development of MPOS, CRM enhancements, retail operational tools, and integration platforms
- Promote open-source adoption, code quality standards, DevOps practices, and performance engineering
- Ensure consistent development methodologies, documentations, and secure coding standards across teams
Project Management
- Oversee strategic IT projects end-to-end, ensuring delivery within budget, timeline, and scope
- Manage group-wide vendor relationships, contracts, and licensing, including Salesforce, SAP, Braze, Segment, cloud providers, and marketplace partners
- Drive cost optimization across hardware, software, cloud usage, and professional services
- Ensure IT investments generate measurable ROI and support prioritized business outcomes
Requirements:
- Bachelor's degree in IT, Computer Science, Engineering, or a related field
- 12+ years of IT experience, including 5+ years in a senior leadership role
- Experience leading group or regional IT functions across multiple markets
- Background in retail, omnichannel, eCommerce, or consumer-facing environments is an advantage
- Strong communicator able to influence senior leadership and cross-functional stakeholders
- Comfortable operating in a fast-paced environment
