IT Developer Service Manager (12 month FTC)

Role: IT Developer Service Manager (12 month FTC)

Location: Singapore

Position type: Full time, contract

This is a key new role within MS Amlin Asia Pacific (MS AAP), a Lloyd's Syndicate 2001 branch operating under the Lloyd's Asia platform. The role is designed to strengthen the regional technology environment across Singapore and Australia and ensure alignment with Lloyd's governance, control, and regulatory expectations.

It combines hands-on technical development with IT service management and local technology oversight. The role will work closely with Head Office in London to develop the rationalisation of end-user computing (EUC) tools and development of modern, scalable systems while acting as the bridge between London IT, Group Data & Technology, and local business teams.

About The Job

While there is rarely a typical day, here's a snapshot of some of the key parts of the job:

Development and Solution Delivery (80%)

• Alongside support from Head Office and outsourcing partners, develop the rationalisation and redevelopment of local EUCs (Excel, Access) into secure, supportable solutions using SQL Server, Power BI, Power Automate, or other enterprise-grade technologies.
• Design, build, and implement automated workflows and data processes across underwriting, claims, finance, and catastrophe modelling.
• Partner with functional teams to modernise legacy tools and deliver reliable, documented, and auditable solutions that meet regulatory and operational standards.
• Oversee development lifecycle including requirements gathering, testing, and controlled deployment in line with Lloyd's IT governance practices.
• Maintain technical documentation and ensure data integrity, version control, and access management for all tools built or supported.
• Contribute to the wider Group Data and Technology strategy, supporting the transition to an enterprise data platform and the Amplify programme roadmap.
• Develop a clear roadmap that reflects regional business objectives and technology plans, including the change portfolio and service improvements
• Represent Singapore and Australia needs within Group IT governance and delivery forums
• Identify opportunities for simplification, automation, and improved resilience and work with London and Outsourced teams to implement changes
  
  

Service Oversight and Governance (20%)

• Act as the local technical lead and first point of contact for all IT-related matters across Singapore and Australia, escalating to London and Outsourced partners when needed
• Work closely with London IT and Group DevOps to ensure local priorities, issues, and dependencies are understood and addressed
• Review local risks, issues, and service performance metrics to ensure effective controls are in place
• Oversee the effectiveness and timeliness of service delivery from outsourced and remote support providers, ensuring SLA adherence.
• Review the need for on-site technical and propose a future support model, potentially leveraging remote or offshore service desks.
• Maintain governance and controls around EUCs, access, and system changes in accordance with Lloyd's and MAS expectations.
• Support IT audits, BCP/DR testing, and regulatory reviews (e.g. MAS TRM, Lloyd's Asia operational standards).
• Coordinate and support local testing for system upgrades, platform migrations, and new technology rollouts.
• Ensure regulatory adherence in the space of technology and data, and ensure best practice is employed by being a local champion for guardrails and standards.
• To ensure data quality and adherence to Group and MSA Data Governance standards.
  
  

What We Are Looking For:

Working closely with Head Office and Outsourcing Partners, you will ensure alignment for the Singapore office to the IT strategy, daily service delivery, and risk management, ensuring IT services stay reliable, secure, and aligned with business needs across the following activities:

Management Activities

• Lead small development initiatives end-to-end, including design, testing, documentation, deployment and embedding
• Coordinate local change
• Oversee daily support activities, ensuring smooth BAU operations for key systems and application
• Drive continuous improvement in how IT services and local tools are managed and delivered
  
  

Common Activities

• Collaborate with business stakeholders to identify technology pain points and improvement opportunities.
• Partner with Group IT and London Data teams on enterprise technology projects
• Build strong relationships across Operations, Finance, Claims, and Underwriting to ensure solutions meet local business needs
  
  

IT Risk and Controls

• Input into IT risk and control assessments and maintain the local IT risk log
• Ensure local governance, testing, and documentation standards meet Lloyd's and MAS expectations
• Support regular reviews of EUCs, access, and system configuration for accuracy and compliance
  
  

IT Security and Access Controls

• Ensure providers adhere to agreed security and access control standards
• Coordinate local implementation of IT security updates and patches
• Maintain awareness of cyber-security risks and mitigation measures relevant to local operations
  
  

The Operating Environment

• MS Amlin Asia Pacific operates under the Lloyd's Asia platform, specialising in reinsurance and crisis management across Asia-Pacific and MENA.
• This role will play a key part in reducing EUC dependence and improving automation and governance across business functions.
• As the Australia branch and regional operations expand, the role will grow in responsibility, supporting more users, systems, and governance requirements.
• The role requires a balance of hands-on delivery and strategic oversight to ensure Asia's technology environment remains efficient, compliant, and scalable.
  
  

What you'll need:

• Experience in system development, automation, or IT delivery within financial services or other regulated environments.
• Proven track record in designing and developing technical solutions using SQL Server, Power BI, Power Automate, VBA, Python or equivalent technologies.
• Experience rationalising and rebuilding EUCs into secure, auditable, and supportable tools.
• Strong understanding of systems architecture, data modelling, and application integration.
• Experience coordinating or managing IT service providers and remote technical teams.
• Familiarity with ITIL disciplines, including incident, change, and problem management.
• Experience working within a Lloyd's, MAS, or similarly regulated environment advantageous.
• Ability to manage multiple initiatives and stakeholders across time zones.
• Strong communicator able to translate technical concepts into clear business outcomes.
  
  

Qualifications:

• Strong understanding of IT security and governance frameworks, including Lloyd's Minimum Standards, MAS TRM, and ISO 27001.
• Familiarity with cloud technologies (Azure, Microsoft 365, Power Apps) and integration principles is an advantage.
  
  

What you can expect from us:

A competitive salary and benefits package is a given, but you can also expect:

• A great team and supportive colleagues
• Hybrid Working environment
• Flexible Working
• A strong focus on diversity, inclusion and equal opportunities
• A programme of wellbeing and mental health support
• Employer-supported volunteering (ESV)
• Continuous learning and study support
• Structured career development
• An open mind (especially to new ideas and ways of doing things)
  
  

About MS Amlin

MS Amlin is part of a global top-10 insurance group, MS&AD. We're made up of four distinct businesses covering global reinsurance, Lloyds franchise, local specialty insurer, and business services.