IT Desktop Engineer

COMPANY OVERVIEW

Our client is a global technology-focused organization specializing in infrastructure management and IT workforce solutions.

This is a 12-month agency contract role (extendable/renewable)

JOB RESPONSIBILITIES

. Provide end-user support for Microsoft 365

. Handle incidents and service requests, perform initial troubleshooting and escalation

. Manage user accounts, permissions, and configuration changes

. Perform operationaltasks for M365 using PowerShell (e.g., administration, verification, routine tasks automation)

. Create and manage tickets, document troubleshooting steps and resolutions using ITSM tools

. Coordinate with internal teams and vendors for issue resolution and follow-ups

. Maintain knowledge articles, SOPs, and FAQs

JOB REQUIREMENTS

. Atleast 1-yearrelevant experience

. Experience in IT Helpdesk / Service Desk support

. Solid understanding of Microsoft 365 fundamentals and support operations

. Japanese language proficiency (written and spoken) to communicate effectively with Japanese speaking stakeholders

. Coordinate with stakeholders/users

. PowerShell scripting/administration experience

. Experience with ITSM tools such as ServiceNow, Zendesk, Dynamics 365, etc.

. Hands-on experience with Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), etc.

. Experience supporting global users

Interested candidates who wish to apply for the above positions, please click Apply now.

We regret that only shortlisted candidates will be notified.

Working Location: Singapore

Bhadoria Shilpalekha Vikas (R1876178)

JAC Recruitment Pte. Ltd. (90C3026)