Responsibilities:
- Acts as the primary point of contact for inquiries and issues raised by both internal and external users.
- Ensures client and project stakeholder satisfaction by minimizing rework and consistently meeting deliverable requirements, service levels, and specific performance targets.
- Steps in as a backup resource during contingency situations to maintain continuity of operations.
- Participates in periodic reviews of ticket updates from L2 Support, performing follow-ups with the team to ensure timely updates and resolution in compliance with SLA deadlines.
- Performs administrative responsibilities, including the preparation of ad-hoc reports by gathering, interpreting, and analyzing data to develop actionable insights that improve processes and optimize results.
If interested, you can click on Apply here or write an e-mail to [Confidential Information] with your updated resume.
NOTE: - Only shortlisted candidates will be contacted back.
Saru Mehrotra
EA License No.91C2918
Personnel Registration No. R22108558
