IT Client Support Analyst - 9 Months Contract

This role is a 9-months contract role, providing IT support to stakeholders across the organization.

Key Responsibilities :

• The position spans all projects involving IT deliverables and resources in Singapore.
• To provide and maintain high level technical telephone support &/or Deskside support to our internal Zurich employees and some external Advisors / Brokers / Contractors.
• To record issues within Call Logging System &/or action assignments appropriately meeting the Incident Management & Problem Management Process requirements
• Perform incident determination with the objective of resolving as many incidents as possible within SLA targets.
• Keep management aware of potential areas for product enhancement, customer training and enhancement to our SOE
• Provide Oncall After Hours support as escalation from Help Desk as required
• Provide mentoring & coaching to team (Senior Role)
• To follow and take ownership of issues within the Problem Management Process
• Back Up Incident Co-Ordinator

Job Functions :

• Results & Quality focused
• SLA & Process driven
• Flexible - willing and able to operate at all levels of Client Services based on a rotating roster or as required
• Strong Customer service focus
• High level of Interpersonal & communication skills
• Excellent written and Verbal Communication skills
• Knowledge / Understanding of Zurich Leadership Model, Zurich BASICS and PERFORMS

Job Qualifications:

• At least 5-year experience in IT Client Desk Support for financial institutes. Experience on supporting senior management team or VIPs is preferrable.
• Solid experience on supporting computer network, hardware infrastructure and office AV setup, strong on trouble shooting and resolution implementation.
• Good understanding of Citrix, Active Directory & Azure Cloud
• Passion & Drive for emerging technologies that could benefit our customer base
• Good understanding of PC hardware, software, mobile devices, VC equipment and all related peripherals.
• Experience in Zurich applications
• Basic Awareness of ITIL
• Prior experience with an Incident Management / Call Logging system
• Basic Project Management Methodologies
• Excellent Documentation and Knowledge base skills and experience

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right

We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great!
Join us as we constantly explore new ways to .

• Location(s): SG - Singapore
• Remote working:
• Schedule: Full Time
• Recruiter name: Ahona Adhikary
• Closing date: