Key Responsibilities
- Tenant Enquiry & Requirement Handling - Manage and respond to tenant enquiries, clarify requirements, and provide accurate product and service information.
- Briefing & Onboarding - Conduct onboarding briefings for tenants to ensure they understand processes, systems, and services.
- Onboarding Monitoring & Handling - Track onboarding progress, resolve issues, and ensure successful integration of tenants into our ecosystem.
- Tenant Journey Monitoring - Monitor and assess tenants experience to identify areas for improvement.
- User Satisfaction Survey Management - Plan, execute, and analyse user satisfaction surveys to gather actionable insights.
- Tenant Feedback Monitoring & Handling - Collect, review, and address tenant feedback promptly, escalate issues as needed, and implement improvements.
Qualifications
- Bachelor's degree in information technology or related discipline
- 2+ years of experience as a Business Analyst, preferably in IT or cloud-related projects
- Proficiency in business process modelling and analysis techniques
- Excellent communication and presentation skills
EA License: R1873481
Company EA License: 11C4879
