Roles and Responsibilities:
- Handle inventory and asset management, conference room preventative maintenance, and e-recycling
- Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
- Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees
- Deploy and recover laptop and desktop images
- Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
- Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
- Utilize Inventory Data management software to maintain inventory accuracy and workflow
- Contribute to large scale global projects as needed
Required Qualifications/Skills:
- Diploma / Degree and 5+ years related experience and/or training or equivalent combination of education and experience
- Excellent written and verbal communications skills
- Ability to work in a large team with minimal supervision
- Capable of providing an outstanding user experience
- Knowledge of Inventory and IT
- Ability to excel in a fast paced work environment
- Ability to make sound decisions when faced with competing priorities
- Results oriented and can identify the steps to be taken to achieve objectives
Preferred Qualifications:
- Past business operations experience
- Some customer experience background or familiarity
