Area of Responsibility:
We are seeking a motivated Application Support to provide first-line support for SAP S/4HANA and CPQ applications in our end-user environment, ensuring seamless day-to-day operations for business users.
Essential Job Functions:
- Application Support - Provide Level 1 support for SAP S/4HANA modules and CPQ application, addressing user queries, issues, and incidents.
- Issue Management - Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.
- Change Request - Work closely with process owners and business teams to document requirements for enhancements.
- Testing & Validation - Prepare and execute UAT scenarios in collaboration with business users validate system changes, fixes, and enhancements before production deployment.
- Process Improvement - Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.
- Document recurring issues, maintain knowledge base articles, and support user training sessions.
- Communication - Ensure proper communication between IT, business teams, and external vendors for issue resolution.
- Compliance & Standards - Ensure adherence to IT policies, security standards, and change management processes in all SAP-related activities
Requirements:
Qualifications:
- Bachelor's degree / Diploma in information technology, or a related field.
- 1-3 years of IT Application support experience in an end-user environment.
Technical Requirements:
- Good understanding of S4 HANA module withexposure to SD, FI, MM, and CS module
- Familiarity with SAP Cx Cloud and CPQ system or any kind of CRM application is an added advantage.
- Basic knowledge of Process Management skills.
- Knowledge or Project Management is preferable.
Soft skills and key competencies:
- Experience with incident management, service desk tools, and change management processes.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills for supporting diverse user groups.
- Ability to work independently, manage priorities, collaborate effectively with Biz stakeholders / external vendors
- Customer-focused mindset with proactive problem-solving approach.
- Strong attention to detail and ability to work under pressure.
- Ability to translate business requirements into functional solutions
- Collaborative team player with a willingness to learn and adapt.
