Your Mission
Operational Support & Maintenance:
- Execute complex and critical maintenance tasks(e.g., database reorganization, OS and application patching, configuration tuning) within the application lifecycle management framework.
- Implement and validate changes in live environments, ensuring minimal downtime and operational risk.
Deployment & Integration:
- Install and integrate new or modified applications (programs, batch processes, documents, procedures, etc.) in development, test, and production environments based on detailed operational requirements.
- Create and optimize deployment scripts and ensure adherence to deployment standards and quality benchmarks.
Process Improvement:
- Identify and implement improvements to operational processes, workflows, and procedures to increase system reliability and efficiency.
- Contribute to documentation of best practices and operational guidelines.
Monitoring & Troubleshooting:
- Ensure effective system and application monitoring is in place.
- Proactively respond to incidents and system alerts, perform root cause analysis, and implement corrective actions.
Lifecycle Management:
- Support the controlled removal of applications from the operating environment, including documentation and risk mitigation.
- Define and maintain operational requirements for supported systems and services.
After-Hours On-Call Responsibilities
The incumbent may be required to provide support outside standard business hours to ensure continuity of critical services. This includes:
- Availability: Remain reachable via phone or designated communication channels during scheduled on-call periods.
- Incident Response: Respond promptly to high-priority incidents, system outages, or emergencies, and take necessary actions to restore service or escalate as per defined protocols.
- Coverage Rotation: Participate in an on-call roster shared among team members to balance workload and maintain service levels.
- Documentation: Record actions taken during after-hours incidents in the appropriate tracking systems and provide a summary to relevant stakeholders.
- Compliance: Adhere to company policies on security, confidentiality, and escalation procedures during all after-hours activities.
Your Talents
- 24 years of relevant experience in IT operations, system administration, or a related technical support role
- Associate's degree in Information Technology, Computer Science, or a related field. Alternatively, a combination of relevant education and hands-on experience may also be considered, especially in environments where practical skills and operational reliability are prioritized
- Several years of experience in IT system administration or operations
- Strong knowledge of system and application monitoring, deployment automation, and scripting
- Ability to work independently and as part of a team, with a focus on continuous improvement.
Your Benefits
- Leave Benefits (Vacation Leave, Sick Leave, Parental Leave, etc.)
- Birthday Benefits
- Transport Allowance (if applicable to role)
- Accessibility to Public Transport
- Flexible Work Arrangements
- Group Health Insurances
- Flexi-Benefit Reimbursement
- Wellness Programs and Activities
- Professional Development Opportunities
- Global Exposure & Business Travel Opportunities (if applicable to role)
- All other statutory benefits
