IT Administrator (Ad Hoc basis) 20/hr (2 Dec - 24 Dec)

- Matured workers welcome
Working location: Suntec area
5 days work week

Core Responsibilities

• Incident Triage: Receive, log, and categorize incoming requests via phone, email, chats or walk ins.
• Basic Troubleshooting: Resolve common issues, including:

. Password resets and account unlock requests.

. Connectivity issues (Wi-Fi, VPN, printer mapping).

. Basic software installations and updates.

. O365, Teams and SharePoint issues

. Hardware peripheral troubleshooting (Laptops, Desktops monitors, mice, keyboards).

• Documentation: Maintain accurate, detailed records of issues and resolutions within the ticketing system/excel format to build a knowledge base.
• Escalation: Identify complex issues that cannot be solved at the Tier 1 level and escalate them to Tier 2 (Desktop Support) or Tier 3 (System/Network Administrators) with clear documentation of steps already taken.
• User Communication: Provide regular updates to users regarding the status of their requests, ensuring they feel supported throughout the process.

Requirements:
- Familiarity with Windows operating systems,Microsoft 365, Active Directory (basic tasks), and remote desktop tools.

- Basic troubleshooting skills for Hardware issue sand liaise with respective service providers.

- Understand the meeting schedules and provide necessary stand by support for those meetings.

- Basic knowledge in handling iPhones for configuring outlook, teams and other office apps.