IT Admin

Job Description

1) IT Admin must have the necessary level of IT knowledge to be able to understand the scope of work to be performed

2) The IT Admin must have a good command of English and be meticulous in presentation (e.g. formatting and alignment) as the staff is to assist in the preparation, seeking clearance, and sending of emails and other communication materials which includes, but is not limited to:

- Notification of incidents, downtimes
- Notification of other activities like software patches, technology refresh, etc.
- Other advisories to users, etc

3) The IT Admin shall seek IT Division's approval for raising of the necessary Service Requests (SRs) and other documentation in the approved portals. The IT Admin shall assist in preparing/filling the required forms and documents for the following:

- Submission to IT Division via email circulation and ITSM portal for any creation, deletion and access control of all users related accounts
- Submission to IT Division via email circulation and ITSM portal for collection, deployment, ECUD relocation and transfer of equipment via email for approval
- Submission to IT Division via email circulation and ITSM portal for any of IT Service Requests
- Monitoring and tracking of requests and raising of accounts termination timely within 5 working days (if not via automated deprovisioning) and accounts review with IT Division on a monthly basis and etc

4) The IT Admin shall assist in other administrative support such as:

- Verification of All third-party WOG billing service subscription reports subscribed by SUPC and FJC

- Ensuring that IT inventory records are updated with purchase/delivery orders and maintenance contract details

- Verifying requests by 3rd-party vendors against IT equipment and service inventory records

- The IT Admin must develop and maintain a good catalogue of Standard Operating Procedures (SOP) for all IT Admin tasks

- Any assigned task/request from IT Division