IT Admin L1

Role: IT Admin

JD:
Key Responsibilities:

. SG-Mail Service Requests

. Shared mailbox account and distribution list creation and termination

. Grant / remove user access to mailbox accounts

. Submission of PKI certificate issuance/ renewal request

. Updating of user Outlook profile and re-designation

. Submission of EPP provisioning for newly imaged machines

. Review of AD list for inactive user accounts deprovisioning

. Software / application packaging and installation requests

. VPN token assignment and replacement for users

. Submission of CLZ/VPN/GoMax/SGEPP firewall rules requests

. Multi-Factor Authentication reset

. Update membership of security group

. Submission of various NSSR requests

. SSR deduction for laptop loan/ WOG disk wipe/ WOG imaging requests

. Addition or removal of hostnames from FFE group

. Taking minutes of meeting for agency meeting

. Other administrative tasks assigned by SDM/SDD

. Good communication and excellent interpersonal skills, Proficient in Microsoft Office applications

. ITIL Process Knowledge

. Process handling

. Incident and request handling

. WOG Preferred knowledge.

. Maintain IT asset inventory and software licensing records

. Coordinate with third-party vendors for hardware/software procurement and support

. Prepare documentation for systems and procedure

Education & Experience:

. Diploma or Bachelor's degree in Information Technology, Computer Science, or related field

. 2+ years of experience in IT administration or support role

Soft Skills:

. Strong problem-solving and analytical skills

. Excellent communication and interpersonal skills

. Ability to prioritize and manage multiple tasks efficiently

. Attention to detail and commitment to continuous improvement