We are seeking a specialised Helpdesk Support Engineer to provide administration support related to IT invoicing, billing, budgeting and procurement processes.
Key Responsibilities
Financial Systems Support
- Provide first-line technical support for enterprise resource planning systems, accounting software, and financial management applications
- Troubleshoot issues related to invoice processing, billing systems, accounts payable and receivable modules
- Support users with financial reporting tools, budget management systems, and month-end closing procedures
Procurement and Vendor Management Systems
- Assist internal stakeholders with procurement, purchase order, and vendor management
- Perform assistance or troubleshooting related to e-procurement workflows, approval processes, and supplier quotation/invoices
- Support contract management systems and ITDs budget managers to attach supporting documents, validation and reconciliation of suppliers invoices
Data Integrity and Process Support
- Monitor data accuracy across financial systems and assist with data reconciliation issues
- Support users with system integrations between finance, procurement, and other business applications
- Assist with user access management for financial systems whilst maintaining proper segregation of duties and compliance requirements
System Administration and Maintenance
- Perform routine maintenance tasks on financial applications including user account management, system configurations, and security updates
- Coordinate with vendors and internal IT teams for system upgrades, patches, and performance optimisation
- Maintain system documentation and user guides specific to financial and procurement processes
Required Qualifications
- Minimally O level certification with at least 3 years practical support role experience in IT admin, finance and/or procurement related scope of work in Singapore Government Ministries and/or Agencies
- Understanding of basic accounting principles, procurement processes, and financial workflows is preferred
Technical Skills
- Experience with ERP systems such as SAP, Oracle Financials, Microsoft Dynamics, or similar enterprise applications would be advantageous
Essential Competencies
- Strong analytical skills with attention to detail and accuracy when handling financial data
- Excellent communication abilities to work effectively with finance teams, procurement staff, and vendors
- Understanding of business processes related to procure-to-pay and order-to-cash cycles
- Ability to prioritise support requests based on business impact and urgency
Preferred Qualifications
- Experience with specific financial software such as QuickBooks, Sage, Workday Financials, or Concur expense management systems
- Knowledge of electronic invoicing standards and payment processing systems
- Understanding of regulatory compliance requirements for financial systems
- Relevant certifications in ERP systems or financial software applications
