Internship, Patient Advocacy & Support Office (min. 6 months)

About Patient Advocacy & Support Office (PASO)

The Patient Advocacy & Support Office (PASO) works to shape care together with patients, carers, and the community.

We champion person- and family-centred care across NUHS, and partner with patients, carers, and families to ensure their lived experiences inform service design, quality improvement, and healthcare delivery. We do this through activating communities, building capabilities, and catalysing cultural shift across the system.

Our work spans three key areas:

• Patient Experience – ensuring care is compassionate, responsive and coordinated across NUHS institutions
• Patient Advocacy – engaging patients, carers and families as partners in shaping care
• Carer Advocacy – recognising and supporting carers as key contributors in the healthcare journey

Role Overview

As an intern, you will support work across these three areas and be part of a team working to strengthen patient and carer voices within the healthcare system.

You will gain exposure to how ideas are developed, tested, and translated into practice within a healthcare system, how partnerships across institutions and communities translate into impact, and be a team player in driving culture and mindset change.

PASO's work is dynamic and constantly evolving, with opportunities to be part of shaping new ideas and approaches. Much of the work involves strategy thinking, navigating complex, real-world challenges, and working across different perspectives.

There is often no single right answer, and progress may not always be immediately visible — but this also means you'll be working at the forefront of change, where your thinking and contributions can meaningfully shape how things develop.

If you enjoy exploring ideas, asking questions, and working through ambiguity, you'll likely find this role exciting and rewarding.

You can expect a mix of:

• Thinking (strategy) & Doing (execution)
• People (stakeholder engagement) & Process (administrative coordination)

Learning Objectives

1. Develop a deeper appreciation of human-centred design and the role of patient and carer advocacy in healthcare
2. Gain first-hand exposure to the realities and nuances of working with patients, carers, and community partners
3. Build foundational administrative, coordination, data-handling, narrative-building and content-support skills, while strengthening teamwork and professional communication in a healthcare office setting

What You May Work On

Work at PASO is about implementing strategy to practice, from ideas into impact. Depending on ongoing projects, you may be involved in:

• Supporting stakeholder engagements, research collaborations, and initiatives that engage patients & carers as partners in care
• Contributing to write-ups, internal communications, and narrative-building efforts
• Conducting background research and supporting development of deck and strategy materials
• Assisting with planning, coordination and execution of events (e.g. Relay for Life, Carers Day)

Who We're Looking For

We are looking for individuals who are:

• Curious and open to learning
• Able to manage tasks & timelines responsibly
• Collaborative team players
• Thoughtful & empathetic
• Comfortable with both conceptual and hands-on work
• Interested in healthcare, community-building, or public service

Important Notes:

• This internship is open to students currently enrolled in local universities in Singapore. Applicants must be undertaking this internship as part of their academic requirements or under a non-credit bearing arrangement supported by their institution.
• This internship period is a minimum of 6 months to 1 year.