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Interns - Front office

Bideford House Pte. Ltd.

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0-2 Years
1,500 - 1,500 monthly SGD
11 days ago
53 Viewed
0 Applied

Job Description

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group's signature brands - COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cedric Grolet - will be housed under one prestigious address: COMO Orchard.

Responsible for providing personalized and efficient guest service, including check-in/out assistance, guest inquiries, handling complaints, and promoting hotel facilities, while adhering to Leading Quality Assurance and COMO Hotels and Resort guidelines

Tasks/Responsibilities:

. Welcome guests professionally and provide personalized service.

. Assist guests with check-in and check-out processes.

. Familiarize yourself with room types, rates, and hotel facilities.

. Attend daily briefings and department meetings.

. Process guest check-ins and check-outs using the Property Management System.

. Assist with switchboard operations.

. Provide information on excursions and activities.

. Attend to guests needs at the Front Desk, including special requests.

. Inspect guest rooms prior to arrival and ensure amenities are in place.

. Maintain stock of front desk supplies and guest amenities.

. Upsell hotel products and services.

. Handle guest complaints promptly and professionally.

. Report incidents, complaints, and suggestions in the daily logbook.

. Communicate effectively with other hotel departments.

. Ensure departing guests receive accurate departure information.

. Assist guests with luggage and provide information about the hotel and local area.

. Maintain cleanliness and organization of lobby and bell stand areas.

. Deliver messages and valet services to guest rooms.

. Promote hotel facilities to guests.

. Maintain impeccable grooming standards.

. Assist Front Office with additional tasks as needed.

. Exceed guests expectations in all responsibilities.

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