Job Description
Responsibilities
Team Intro
Corporate Services Communications supports employee-facing communications across a wide range of workplace and service topics. The team works across regions and functions to help employees understand operational changes, prepare for new services, navigate disruptions, and know where to get support. In practice, our work spans workplace operations, food and catering programs, office openings and relocations, physical security and safety topics, employee mobility and travel-related communications, onboarding content, local announcement planning, training materials, FAQs, canned responses, and communication playbooks. The team partners closely with regional and local stakeholders across Corporate Services and adjacent teams.
Responsibilities
- In collaboration with local and regional teams, draft clear and engaging communications for internal updates and service announcements across formats such as emails, posts, FAQs, key documents, and basic training materials.
- Support communication for day-to-day Corporate Services topics so that workplace updates, service changes, and employee guidance are communicated clearly and on time.
- Maintain existing communication materials and channels, and help improve templates, FAQs, and processes so information reaches employees effectively.
- Partner with stakeholders across Corporate Services to align messages, collect input, and support communication planning and rollout execution with guidance from the team.
- Help promote a clear, employee-friendly communication experience so colleagues can better understand workplace services, changes, and support paths.
- Provide operational and administrative support for communication projects when required.
Qualifications
Minimum Qualifications
- 1+ years of experience in communications, internal communications, operations communications, employee experience, customer communications, program support, or a related field; relevant internship experience is welcome.
- Excellent writing and editing skills, with the ability to make complex information simple, precise, and user-friendly.
- Good collaboration skills and the ability to work effectively with cross-functional stakeholders, ask clear questions, and incorporate feedback.
- Ability to manage tasks and timelines with attention to detail, reliable follow-through, and a willingness to learn established processes.
- Sound judgment, a learning mindset, and the ability to navigate when topics are sensitive, ambiguous, or fast-moving.
- Highly organised, detail-oriented, and able to manage multiple priorities in a fast-moving environment.
- Comfortable working in a regional or global environment and open to learning from distributed teams with evolving priorities.
Preferred Qualifications
- Internship, academic, or early-career experience supporting internal communications, employee communications, operations communications, or related projects.
- Familiarity with common internal communication formats, such as employee groups, news posts, FAQs, service updates, or basic training materials.
- Exposure to Corporate Services, workplace operations, employee experience, HR, facilities, or other employee-facing support functions is a plus.
- Interest in improving communication effectiveness through employee feedback, simple engagement metrics, and updates to templates, FAQs, or processes.
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
