What You Will Do
We are seeking an Intern for the Traffic Services Team to support the operational reliability of our IT and fielddevice infrastructure. The role involves conducting scheduled system checks on workstations, servers, and databases, as well as performing firstlevel diagnostics on WiFienabled lighting control nodes and smart electrical meters deployed across the field environment.
The intern will also take on key responsibilities in supporting the Return Merchandise Authorization (RMA) lifecyclecovering device verification, fault assessment, shipment preparation, inbound RMA processing, and coordination with zone contractors. This role provides handson exposure to system maintenance, fielddevice troubleshooting, and technical logistics processes that ensure the smooth functioning of critical traffic systems.
How You Will Do It
System & Infrastructure Support
- Perform routine health checks on workstations, servers, and databases to ensure operational availability.
- Conduct firstlevel troubleshooting, identifying symptoms, isolating faults, and escalating complex issues with clear technical documentation.
- Generate structured reports on system performance, anomalies, and devicelevel observations.
- Interface with endusers to clarify issues, gather diagnostic details, and provide updates on resolution progress.
RMA & Field Device Support
- Support endtoend RMA workflows, including device verification, documentation, issue categorization, and preparation for overseas shipment.
- Execute firstlevel diagnostics on WiFienabled lighting control nodes and WiFienabled smart electrical meters.
- Record, pack, and label materials in accordance with export requirements, ensuring traceability.
- Receive incoming RMA shipments, verify quantities and condition, and log discrepancies.
- Manage controlled issuance and return of lighting control nodes and smart meters to/from zone contractors.
- Maintain comprehensive RMA tracking logs and produce detailed technical reports.
What We Look For
- Basic computing skills, including familiarity with RDBMS concepts and virtualization technologies.
- Strong understanding of networking fundamentals.
- Basic electronics knowledge, including lowvoltage circuitry and component testing techniques.
- Effective communication skills for conveying technical details.
- Strong analytical and problemsolving mindset.
- Willingness to learn and adapt in a fastpaced engineering environment.
