Intern, Ground (Operations)

Summary

As a Ground Operations Intern, you'll support crowd control at T1 during peak hours, improve check-in flows, and assist with ground projects. You'll also analyze delay trends to enhance First Wave departures and boost On-Time Performance (OTP).

Job Description

• Monitoring and liaising with Service Partners in the completion of Station Flight Report (SFR)
• Monitoring crowd control at T1 during the peak hours and to find ways to improve the overall check-in flow including kiosk and ABD area
• Conduct spot checks at gate to ensure boarding procedure are adhered according to airline's requirement.
• Assist in the compilation and update of Station Information for the Ground Portal
• Assist in the compilation of World Tracer data
• Assist in the preparation of Station Performance Report Card
• Assist in ground projects and participate in data mining and analysis
• Perform trend analysis on delay reasons for SIN station and Network to improve on the First wave departure and On-time Performance (OTP)
• Assist in monitoring any pending follow-up cases for ground on respective portals (E.g. Sales force, CCVRs, Tech Crew VRs etc.)
• Assist Ground Planning in the ongoing projects
• Any other duties as assigned by the Reporting Manager for Ground Operations and Ground Planning