Key responsibilities:
- Gains knowledge and experience in area of specialization or function.
- Acquires the relevant practical experience and knowledge of the service or solution offered by the specific area or function.
- Remains current with the industry developments related to the relevant specific area or function
- Provides general administrative to the specific area or function.
- Coordinates meetings, minute taking, logistics, filing and record keeping.
- Assists with the preparation and distribution of reports and review system data for accuracy.
- Identifies errors or discrepancies they will investigate and correct or escalate them for resolution.
- Provide support to clients in low complexity matters and maintain a log and/or list of all the queries.
- Contributes to client engagement and the success of the team.
- Accepts designated, business-focus projects to research, propose ideas and solutions.
- Assists in preparing information and research materials.
- Creates and maintains PowerPoint presentations.
Knowledge, Skills and Attributes:
- Attention to detail with good verbal and written communication skills.
- Professional attitude and appearance and ability to prioritize tasks.
- Ability to professionally handle complaints, problems and issues, escalate resolutions and corrective actions.
- Ability to deliver a quality service through their support offering.
- Passion for continuous improvement.
- Self-motivated and a passion to learn.
- Ability to work in a team-orientated, collaborative environment.
- Good planning, organizing and time management skills.
- Analytical mind with an inclination for identifying issues and/or defects.
- Knowledge and interest in the specific area or function.
- Knowledge of tools and methodologies associated with the specific area or function.
- Ability to apply theoretical knowledge in a practical manner.
Required experience:
- Relevant working experience is desirable but not essential.
- Some experience dealing with internal and external stakeholders.
