Job Description:
Qualifications and Profile:
- Education Bachelor - Computer Science or related field.
- This position requires a minimum of +4 years of experience in supporting or developing application.
- Possesses strong analytical, logical and problem solving skills.
Technical background:
- Working knowledge of application servers. Understand concepts of IT Production environment and deployment process/piplines.
- Working knowledge of databases scripting.
- Working knowledge of scripting / programming languages.
- Good communication and presentation skills - verbal and written. Ability to convey technical information to non-technical users.
Requirements:
- Provide L1 and L2 support for a large portfolio of applications related to Corporate Services, IT Security, Human Resources and other transverse domains
- Communication with end-users via phone, chat, email, and/or a support ticketing.
- Analyze and manage incidents/problems/requests coming from users. Document well the support activity performed in JIRA
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
- Handle user request by working closely with project, infrastructure and production teams.
- Ensure applications health before the bank's working day by performing morning healthcheck activities.
- Spearhead weekly / adhoc follow up and reporting of escalated tickets.
Nice to Have:
- Experience working in the financial industry or a similarly regulated environment.
- Experience working in the Corporate IT, IT Security or other transverse domains.
- Certification in ITIL, Cybersecurity is a plus.
Other Professional Skills and Mind-set:
- Proactive style of working, organizational skills.
- Team player mindset.
- Understanding and respect of cultural diversity.
- Self initiative and fast to adapt on situations.
