Integrated Logistics Support (ILS) Lead

Role Summary

The Integrated Logistics Support (ILS) Lead is responsible for planning, developing, and managing all ILS activities across programs (especially Defence) to ensure systems, vehicles, equipment, and platforms achieve required operational availability, maintainability, reliability, and lifecycle supportability.

This role ensures the delivered system can be effectively operated, maintained, repaired, and sustained throughout its service life in accordance with customer requirements.

The ILS Lead works closely with engineering, operations, field support, supply chain, quality, training, and customers to establish a complete support ecosystem from design phase through in-service support.

Key Responsibilities

1. ILS Strategy & Planning

• Develop and execute the overall ILS strategy for defence programs
• Prepare and manage the ILS Plan (ILSP)
• Ensure compliance with customer ILS requirements, standards, and contractual obligations
• Define lifecycle support concepts from development to end-of-life disposal
• Establish maintenance philosophy and support concepts (Organisational, Intermediate, Depot level maintenance)
• Participate in design reviews to ensure supportability is built into the product from the beginning

2. Reliability, Availability & Maintainability (RAM)

• Perform RAM analysis for systems and subsystems
• Calculate and manage:

MTBF (Mean Time Between Failure)

MTTR (Mean Time To Repair)

MTTF (Mean Time To Failure)

Availability (Ao / Ai)

Reliability growth targets

Failure rate analysis

• Conduct Failure Modes, Effects and Criticality Analysis (FMECA)
• Conduct Reliability Centered Maintenance (RCM) studies
• Support root cause analysis for field failures and recurring faults
• Recommend design improvements to improve reliability and maintainability

3. Maintenance Planning

• Develop preventive, corrective, and predictive maintenance strategies
• Establish scheduled maintenance intervals and inspection plans
• Define maintenance task analysis (MTA)
• Determine manpower, tooling, facilities, and infrastructure requirements
• Plan workshop layout, repair bays, storage areas, and maintenance space requirements
• Define calibration requirements and support equipment needs
• Develop maintenance resource planning for fleet sustainment

4. Spare Parts & Supply Support

• Develop Initial Provisioning Lists (IPL)
• Determine Recommended Spare Parts Lists (RSPL)
• Plan Lay-In Spares (LIS)
• Establish sparing philosophy and inventory optimisation
• Define repairable vs consumable parts strategy
• Forecast demand and lifecycle spare requirements
• Coordinate with procurement and supply chain for support readiness

5. Technical Documentation

• Lead development of:

Maintenance manuals

Operator manuals

Illustrated Parts Catalogues (IPC)

Troubleshooting guides

Repair procedures

Service bulletins

Configuration records

• Ensure technical publications meet defence standards and audit requirements
• Manage document revisions and change control

6. Training & Capability Development

• Develop operator and maintainer training plans
• Conduct Training Needs Analysis (TNA)
• Define competency requirements for maintenance crews
• Establish training syllabus, lesson plans, and practical assessments
• Support train-the-trainer programs
• Build long-term maintenance capability for customer teams

7. After-Sales Support & Service Operations

• Lead post-delivery support operations
• Establish issue ticketing, incident reporting, and fault escalation processes
• Manage defect reporting and corrective action systems
• Coordinate warranty support and field service response
• Support service-level agreement (SLA) performance management
• Track fleet health, service KPIs, and support performance

8. Customer & Stakeholder Management

• Serve as primary ILS interface with defence customers
• Present ILS status, RAM performance, and sustainment plans
• Support tender submissions, technical proposals, and audits
• Participate in customer reviews, acceptance testing, and sustainment discussions
• Manage subcontractors and OEM support partners where required

9. Team Leadership

• Lead and mentor an ILS team of approximately 5 personnel
• Allocate tasks across RAM, spares, documentation, and field support activities
• Develop team capability and ILS best practices
• Drive continuous improvement across lifecycle support processes

Requirements

Education

• Degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, Industrial Engineering, Logistics Engineering, or related field

Experience

• 8–15 years of experience in defence programs, aerospace, military vehicles, special vehicles, or complex engineering systems
• Strong experience in ILS, RAM, maintenance engineering, or sustainment programs
• Familiarity with Singapore defence customer expectations and ILS practices preferred

Technical Knowledge

Strong knowledge of:

• ILS methodology
• MIL-STD / DEF-STAN / ASD standards
• RAM engineering
• FMECA / RCM / LORA / MTA
• Obsolescence management
• Configuration management
• Lifecycle cost (LCC) analysis
• Maintenance planning systems
• Defence documentation standards
• ERP / CMMS / maintenance ticketing systems

Preferred Skills

• Strong leadership and stakeholder management
• Strong customer-facing communication skills
• Good commercial understanding of lifecycle support contracts
• Ability to work across engineering and operations teams
• Strong analytical and problem-solving ability