Responsibilities
About the Team The Global Payment team provides payment solutions to ensure that users have a smooth and secure payment experience across our platforms and services. Job Responsibilities: - Product Strategy & Roadmap: Design and develop insurance products from concept to launch, enable Insurance Sales & Claim in TikTok shop e-commerce platform, focusing on enhancing user/sellers experience, conversion rates, and revenue growth. - Market Research & Competitive Analysis: Conduct in-depth market research to understand consumer behavior, industry trends, and competitor strategies, using insights to inform product development. - Feature Development: Define, prioritize, and manage the development of platform features, such as promotion capability, product recommendations, flexible pricing and checkout processes. - Data-Driven Insights: Use data analytics to monitor product performance, identify opportunities for optimization, and drive decision-making. Define and track key performance indicators (KPIs) to measure success. - User Experience Optimization: Collaborate with UX/UI designers to create seamless, engaging, and intuitive shopping experiences that address user pain points and drive customer retention. - Cross-functional Collaboration: Work closely with teams across the organization, including technology, operations, and customer service, to ensure seamless product delivery and customer experience.
Qualifications
Minimum Qualifications: - Analytical Skills: Strong analytical and problem-solving skills, with experience in using data to drive decisions. Proficiency in using tools like Mixpanel or similar. - Customer-Centric Mindset: A deep understanding of e-commerce user behavior and a passion for creating solutions that delight customers. - Experience with end-to-end product management processes, including idea generation, roadmap development, feature prioritization, and launch. - Good understanding of Ecommerce and insurance industries. - Strong research, critical thinking, problem-solving skills, analytical skills, communication skills, self-driven, and quick-learner - Comfortable working in a fast-paced, dynamic environment with competing priorities and tight deadlines. Preferred Qualifications: - Bachelor's Degree or higher in a quantitative discipline such as Business, Insurance, Finance, or a related field. Advanced degrees or insurance certifications are a plus. - 5+ years of experience in product management, specifically within an e-commerce industry, or insurance product management or a related role. Experience with large-scale e-commerce platforms or marketplaces is preferred.
