Insurance Operations Executive

Key Responsibilities

• Review and process documentation with a high level of accuracy and attention to detail
• Maintain organised filing systems (digital and physical) for easy retrieval and compliance purposes
• Manage email correspondence in a timely and professional manner
• Make outbound calls to coordinate appointments and follow up on client matters
• Support preparation and submission of documentation in accordance with internal and regulatory requirements
• Assist with compliance-related tasks to ensure completeness and accuracy of records
• Respond to client enquiries (WhatsApp, email, calls) promptly and professionally, ensuring follow-ups are completed within stipulated timelines
• Provide general administrative support and handle ad-hoc duties as assigned

Performance Expectations

• Accuracy: Able to complete tasks with minimal errors and strong attention to detail
• Responsiveness: Emails and client enquiries to be attended to within 1-3 working days
• Efficiency: Able to manage and complete assigned tasks within stipulated timelines
• Ownership: Proactive in following up on pending matters without constant supervision
• Organisation: Maintains clear and structured records for all work handled

Requirements

• Prior administrative experience in the insurance or banking industry is preferred candidates with strong learning attitude are welcome
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Strong organisational skills and ability to multitask effectively
• Good communication skills (written and verbal)
• Able to work independently and take initiative
• Proactive and takes initiative

Language Requirement

• This role requires communication with Chinese-speaking clients. Candidates should be able to converse and write in Mandarin to support client needs.

Work Environment

• 5-day work week
• Office-based role in Singapore
• Training provided