Insurance & Claims Manager

The Insurance and Claims Manager (Freight Forwarding and NVOCC) will be leading our Insurance & Claims Department. Oversee cargo loss/damage claims and corporate insurance portfolios. Minimize financial and legal exposure by ensuring strict adherence to maritime liabilities (e.g., COGSA, Hague-Visby rules), negotiating settlements with Claimants, and managing subrogation and recovery with global Carriers and other relevant Parties.

Claims Management

• End-to-End Lifecycle: Oversee the intake, investigation, and resolution of cargo loss, damage, shortage, and delay claims.
• Liability Analysis: Evaluate claims based on the Bill of Lading terms, House Bill of Lading liability (as an NVOCC), and international maritime conventions.
• Negotiation & Settlement: Negotiate directly with shippers, consignees, and insurers to reach equitable and cost-effective settlements.
• Subrogation & Recovery: Actively pursue third-party recoveries from ocean carriers, truckers, warehouse providers, and their respective liability insurers.

Insurance & Risk Management

• Policy Administration: Manage corporate insurance portfolios, including Marine Cargo, Freight Forwarders Liability (FFL), Errors & Omissions (E&O), and Warehouse Legal Liability.
• Renewal & Underwriting: Prepare data-driven statistics, loss-run reports, and renewal summaries for annual insurance negotiations.
• Risk Mitigation: Analyze claims data to identify root causes implement loss-prevention strategies and standard operating procedures (SOPs) across the supply chain.

Legal & Compliance

• Legal Liaison: Collaborate with external maritime counsel, surveyors, and NVOCC underwriters on high-value, complex, or litigated claims.
• Regulatory Adherence: Ensure all claims and operational practices comply with international trade laws and local port/customs regulations.

Reporting & Analytics

• Database Management: Maintain accurate claims systems, tracking reserves, paid claims, and recovery ratios.
• Management Reporting: Generate periodic reports detailing claims trends, financial impacts, and risk exposures for executive management.