[Job ID: 1625588]
Job Summary:
A leadership role overseeing complex insurance case management and operational excellence within the high-net-worth insurance brokerage segment.
Responsibilities
- Oversee end-to-end case management for insurance applications and ongoing policy servicing.
- Manage daily operational workflows, service turnaround times, and quality standards to ensure timely and accurate execution.
- Work closely with consultants and internal and external stakeholders to resolve complex or escalated cases.
- Lead process enhancement initiatives to improve operational efficiency and client experience.
- Provide guidance, coaching, and support to junior team members to ensure consistent service delivery.
- Ensure accurate documentation, regulatory compliance, and adherence to internal policies and procedures.
Requirements
- Proven experience in client servicing, relationship management, and high-quality service delivery within the high-net-worth (HNW) segment.
- Strong understanding of life insurance products and insurance brokerage operational processes, particularly for HNW clients.
- Excellent organisational, multitasking, and time management skills with the ability to manage complex and high-volume cases.
- Effective written and verbal communication skills with strong attention to detail and professionalism.
- Leadership or team supervision experience is an added advantage.
- Familiarity with the Singapore insurance regulatory environment is an added advantage.
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Tung Chi Jun (Deng Zijun)
EA Personnel Reg. no.: R25157470
EA License no.: 07C5771
