Insurance Assistant Manager (Automotive)

Our Client, in the Automotive Industry located in the Central has opening for Insurance Executive.

Responsibilities:

• Monitor status & stay abreast of market trends in order to continuously innovate & deliver excellent services & products
• Collaborate with various internal & external stakeholders to leverage & synergize resources to achieve company objectives
• Increase revenues through developing & executing strategies that help improve renewal retention and diversify revenue streams
• Negotiate & define products suited to Group's objectives
• Lead & manage the team to deliver KPIs with strong focus on digitalization & customer-orientation
• Measurement & management of team's operations and be a Subject matter expert in all matters processed by the respective teams
• Daily supervision on teams - Frontend, backend & retention, ensuring SLAs/ TATS are met
• Review/ track daily production metrics, oversee staffing including leave planning and staffing etc.
• Manages workload of team, allocate work assignments and responsible for developing team members to meet objectives/ KPIs and ensure quality assurance
• Manages effective communication as escalation point for issue resolution & customer-impacting escalations for both internal & external stakeholders within a defined product area of responsibility
• Monitor status & stay abreast of market trends in order to continuously innovate & deliver excellent services & products
• Assist to develop the Customer Journey initiatives
• Handle escalated cases, VIPs or management deals
• Handle corporate insurance & fleet policies, cover note issuance and submission
• Handle Renewal Enquiries as well as process renewals and insurance Extensions
• Evaluate processes and eliminate unnecessary procedures/ data entry to improve efficiency by leveraging on technology.
• Continuous collaboration & improvements with insurers to bridge the gap between internal & external systems to reduce turnaround time
• Enhance Salesforce to enable quicker matching of SOA as well as commission payments.
• Ensure accuracy of information provided to Underwriters and also in data entry
• Analyze business results on regular basis, propose & execute effective action plans
• Ensure compliance to professional standards & polices set by the Insurance regulatory
• Manage Trade Specific Agents registrations/ queries/ renewals/ trainings
• Regular meetings with insurers on operational improvements and portfolio trends
• Monitor Call Centre(s) effectiveness on renewals conquests and retention
• Acts as liaison between underwriters & company in insurance matters
• Coordinate between underwriters and clients in insurance matters i.e. assist in transcript and communicating motor insurance coverage to client and support operating units
• Preparation of monthly reports, MOR reports & ad-hoc reports for management as requested
• Handle administrative requirements stipulated by GIA for agency matters

Requirements:

• Degree in Business Management or equivalent
• At least 5 years of motor insurance experience with CGI Certification
• Good leadership and people managing skills
• Ability to multi-task in a team environment while able to work independently
• Ability to solve complex problems within tight deadlines
• Good negotiation, interpersonal and communications skills
• Good analytical and time management skills
• Meticulous , organized and possess initiative
• Ability to work in a fast-paced environment
• Proficient in MS Office

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process

Attachment of CVs in MSWORD FORMAT

Resumes please INCLUDE:

• Personal Particulars
• Education background
• Work experiences in point forms
• All Reasons for leaving
• Current and Expected salary
• Date of availability / Notice Period

..We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Kyan Hou Shenglong

Reg No: R1435754

EA No: 19C9570