Work closely with the Sales Team to provide technical support for the sales and promotion of products.
Explain the technical and functional aspects of products to the Sales Team and end users.
Provide comprehensive pre-sales and post-sales technical support, including servicing, repairs, site evaluations, Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), site commissioning, troubleshooting, and technical support for in-house and on-site projects.
Provide technical support for the following product categories:
1) Flow Meters and Moisture Analysers
2) Level Transmitters
3) Field Instrumentation
Perform product installation, commissioning, troubleshooting, and maintenance at customer sites.
Conduct FAT and SAT activities and ensure that the products meet customer specifications and project requirements.
Arrange product demonstrations and conduct product training for customers, users, and relevant Sales Channels.
Provide post-sales technical support to Sales Channels and customers to resolve product-related technical queries and issues.
Install, commission, configure, and troubleshoot analogue and digital communication systems, including: 4-20 mA, Modbus, FOUNDATION Fieldbus, HART
Ensure proper integration of instrumentation with customers DCS/SCADA control systems.
Liaise with clients and project stakeholders to ensure compliance with applicable quality, safety, and project requirements.
Conduct warranty assessments and evaluations for defective products and carry out repairs where applicable, together with the preparation of service and evaluation reports.
Assist in ensuring compliance with established calibration, testing, quality, and technical standards.
Assist in developing and maintaining calibration standards, procedures, and methodologies.
Plan and execute testing and calibration procedures for instruments and equipment in accordance with blueprints, schematics, technical manuals, manufacturer specifications, and other applicable requirements.
Set up and operate standard and specialized laboratory equipment for testing, evaluation, and calibration of instruments and test equipment.
Maintain accurate and up-to-date in-house technical documentation, service records, calibration records, and customer information.
Ensure all work is carried out in accordance with company procedures, customer requirements, and applicable safety and qualify standards.
Qualification
NITEC, Higher NITEC, Diploma, or equivalent qualification.
1-3 years of relevant experience or related field.
