We are looking for a dynamic and tech-savvy Inside Sales Representative with a strong interest in ICT solutions. You will be responsible for driving sales by connecting with prospective and existing clients, understanding their technology needs, and recommending the right ICT products or services. This role is crucial in supporting our business growth through proactive outreach and relationship building.
The position plays a key role in strengthening pipeline development, improving conversion rates, an enabling efficient execution of both transactional and bulk tender sales opportunities.
Key Responsibilities:
- Proactively engage with leads via phone, email, and virtual meetings to promote ICT solutions (e.g., cloud services, network infrastructure, cybersecurity, software, business application)
- Understand client needs and recommend tailored solutions that align with business goals
- Respond to inbound inquiries and qualify leads to support the sales pipeline
- Prepare and deliver quotations, proposals, and product information
- Maintain accurate records of customer interactions, opportunities, and sales activity in CRM (e.g., Salesforce, Zoho, HubSpot)
- Coordinate with technical pre-sales and solution architects to ensure customer requirements are met
- Track market trends and competitor activities to identify new business opportunities
- Meet or exceed monthly and quarterly sales targets
- Support end-to-end management of bulk tender submissions and transactional deals, including:
- Preparation of quotations and proposals for bulk tenders and standardised deal requests
- Coordination with internal stakeholders (Sales, Pre-sales, Business Support, Finance) to ensure completeness and compliance with tender requirements
Requirements:
- Diploma or Bachelor's degree in Business, Information Technology, or related field
- 1-3 years of experience in B2B inside sales, preferably in the ICT or tech industry
- Experience selling to SMBs, enterprises, or public sector clients
- Familiarity with solution selling or consultative sales techniques
- Strong understanding of ICT products and services (cloud, networking, IT hardware/software, business application, etc.)
- Excellent verbal and written communication skills
- Proficiency with CRM tools and Microsoft Office/Google Workspace
- Strong organizational skills and attention to detail
- Ability to learn quickly and adapt in a fast-paced, technology-driven environment
