Inside Sales Account Manager

Company Description

EmiNET is a Singapore-based IT integrator and managed service provider with a strong presence across ASEAN , including Indonesia, Malaysia, Thailand, Vietnam, Taiwan, and Korea. Since 2006, we have been empowering hotels, enterprises, and SMEs with reliable, secure, and high-performance IT solutions across wireless networking, IT security, cloud, backup and recovery, and VoIP systems.

We are passionate about keeping businesses connected and running 24×7 through dependable managed services, strong technical expertise, and a customer-first mindset. At EmiNET, every team member plays an important role in delivering real impact to our clients.

We are a fast-growing company that values teamwork, accountability, and continuous learning. If you are looking for a dynamic environment where your work matters and your career can grow across regional markets, EmiNET is the place for you.

Role Description

The role involves managing assigned client accounts, handling quotation and order processing, and addressing customer inquiries in a timely and professional manner. You will also work closely with the team leader and internal teams to ensure smooth coordination and a seamless customer experience.

Key responsibilities include maintaining strong customer relationships, identifying new sales opportunities, and supporting the development of tailored solutions that meet client needs. The role focuses on driving customer satisfaction and contributing to overall sales growth through proactive account management.

Qualifications

• Experience in managing customer satisfaction and building long-term client relationships.
• Ability to respond promptly and effectively to client needs and inquiries.
• Excellent communication and negotiation skills, with the ability to work collaboratively in a team environment.
• Ability to manage multiple accounts, prioritize tasks, and solve problems efficiently.
• Proficiency in CRM systems, Microsoft Office, and other sales tools; basic knowledge of IT solutions and services is an added advantage.